Grievance Policy

A grievance is defined as a problem between a Beta Nu Delta member and a staff member. A

grievance might also involve a problem with the way the Society operates.


  • Beta Nu Delta recognises that it is not easy to raise such problems or to deal with conflict. The
  • intention of this policy is to make this process as clear and easy as possible.
  • Everyone is encouraged to provide feedback about how things are done at Beta Nu Delta  and to make suggestions about how to improve the service.
  • We will endeavor to ensure that Beta Nu Delta offers a safe environment to discuss and resolve grievances. Members will be supported in making complaints and there will be no retribution.
  • Complaints will be confidential and no information will be passed on without the permission of the member.



 Procedures


Complaints about the service, policy, programs and related matter


Suggestions about how to improve the service, policy, programs and related matter and complaints about the way a service, policy, programs and related matter has been provided can be addressed through the following process:


Step 1  Talking directly with the members involved about the issues with a view to

resolution.

Step 2 If you feel the member’s response is not satisfactory, and the issue is not

resolved you can request to speak to the officer of the Society.

Step 3 If you feel the officer’s response is not satisfactory, and the issue is not

resolved, you can request to speak to the president of the Society.

Step 4 If you feel the President’s response is not satisfactory, and the issue is not

resolved, you can request to speak to the committee of experts which will be convened by the president by writing a letter direct to the Committee.


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